Frequently asked questions
Orders & Shipping
How long does shipping take?
We aim to dispatch orders within 2–3 business days. Delivery times vary by location.
Do you ship internationally?
We currently only ship to Australia. Shipping rates and delivery times will be vary by destination.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of purchase for unused items in original condition. Please contact us to initiate a return.
However, because our products are made to order:
- Personalised or customised items (including engraved initials, custom colours, or made-to-spec orders) are not eligible for return or exchange.
- Used items or items showing signs of wear cannot be returned.
Can I exchange my item?
Yes, exchanges are available subject to stock availability. Please get in touch with us.
Product Care
How do I care for my leather goods?
We recommend using a quality leather conditioner periodically and keeping your leather away from prolonged moisture and direct sunlight. Over time, your leather will develop a beautiful patina.
Contact Us
How can I get in touch?
You can reach us via our contact page or email, hello@leathercraft.com. We aim to respond within 1–2 business days.